Fast & Free Shipping

We have warehouses in America, Europe and Asia

Andropenis is sent in a Discreet box

Logistic network

Our orders are sent from the following logistics centres

  • From our US warehouse to all countries in the Americas.
  • From our UK warehouse to all countries in Europe, the Middle East and Africa.
  • From our Hong Kong warehouse to all countries in Asia and Oceania.

Please note: In exceptional cases, due to reasons of stock levels, orders could be sent from our secondary warehouse in Europe located in Spain

Communication regarding orders and shipments

Order confirmation

Immediately after making your order, you will receive a confirmation email (Check your spam folder). Check that the email provided is correct as it cannot be changed once the order is made. If you notice any errors, contact the Customer Service department.

Confirmation of shipment

Your order will be sent within 24 to 48 business hours following confirmation of payment. On the day of shipment, you will receive a confirmation email with all the details of the shipment.

Tracking a shipment

Andromedical orders are sent via national post services in each country as Urgent Mail and they have a tracking number.

You can follow your order through the portal

Please note: Occasionally shipment information does not appear because the shipment is very recent and it has yet to register, or because the packet has yet to physically enter the destination country.

Transit times

The estimated delivery times are:

  • Europe: 5-7 working days
  • Asia: 10-15 working days
  • North America: 5-7 working days
  • South America: 10-15 working days
  • Rest of the world: 15 working days

If you do not receive your order within the estimated time, please go to your local post office with your tracking number to ask if a packet has arrived. If there is no information, please contact our Customer Services Department.

medical support logo

USA 800-246-1387

Canada 800-246-1387

Mexico 01-800-099-0391

Australia 1-800-002-619

UK 0808-189-0326

Deutschland 030-30806288

France 0800-910-078

España 91-198-17-40

Italia 02-9475-0304

World +1-646-568-7796

andromedical urology laboratory

Andromedical America-Asia

410 Park Ave, New York, NY 10022, USA

Andromedical Europe-MEA

6 Gran Vía, 4th, 28013 Madrid, Spain

20 anniversary Andromedical

ANDROMEDICAL is ISO 9001:2008 Quality Certified, ISO 13485:2012 Medical Devices Certified, ISO 10993 of Biocompatibility, and has EU Health License and FDA Health License. Our medical devices have Free Sale Certificate.

General Disclaimer / FTC Disclosure: Results discussed on this website are understood to be “generally expected results” in compliance with all FTC requirements. Any extraordinary results experienced by any individual are specified according to the scientific study that endorses it explicitly. Results will vary with each individual. Statements on this website have not been evaluated by the Food and Drug Administration. Always read the product directions before use. As with other products, seek professional advice before using if you suffer material allergies and consult your doctor or pharmacist if you have an underlying medical condition or if on medication.